NBN connected 4 weeks ago and still waiting to be activated - 4 chats - promises - escalation - surely its not this hard come on Optus having a glossy website is no good when you cannot deliver on the basics.
What kind of NBN tech are you getting?
Do you know if your house is already connected or has had a tech coming?
It has been connected but apparently the backend team need to activate it not sure what this means but all the hardware is connected by an NBN tech - so I can connect to the wifi router but no internet is available. Optus tell me that the activation team are awaiting NBN to activate?
When you track your order does it say Unable to activate?
A current occurrence with HFC NBN is where the physical install is done but it takes time before the order is completed on the NBN side, this can sometimes take 24 hours and most often a week. This is monitored by us so the customer is advised when the service is active.
4 weeks is a long time, please follow our complaints process.
Not good to hear that.
Can you please PM me with more information including your full name, account number, date of birth and dates/reference numbers of the complaint(s) you logged?