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Occasional Contributor pandnj
Occasional Contributor

NBN activation - 4 weeks and Still Waiting

NBN connected 4 weeks ago and still waiting to be activated - 4 chats - promises - escalation - surely its not this hard come on Optus having a glossy website is no good when you cannot deliver on the basics.

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Trusted Contributor
Trusted Contributor

Re: NBN activation - 4 weeks and Still Waiting

What kind of NBN tech are you getting?

 

Do you know if your house is already connected or has had a tech coming?

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Occasional Contributor pandnj
Occasional Contributor

Re: NBN activation - 4 weeks and Still Waiting

Hi

 

It has been connected but apparently the backend team need to activate it not sure what this means but all the hardware is connected by an NBN tech - so I can connect to the wifi router but no internet is available. Optus tell me  that the activation team are awaiting NBN to activate?

 

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Online Community Manager
Online Community Manager

Re: NBN activation - 4 weeks and Still Waiting

When you track your order does it say Unable to activate?

 

A current occurrence with HFC NBN is where the physical install is done but it takes time before the order is completed on the NBN side, this can sometimes take 24 hours and most often a week. This is monitored by us so the customer is advised when the service is active. 

 

4 weeks is a long time, please follow our complaints process.  


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Occasional Contributor pandnj
Occasional Contributor

Re: NBN activation - 4 weeks and Still Waiting

Followed the complaints process but unfortunately/disappointingly no response.

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Online Community Manager
Online Community Manager

Re: NBN activation - 4 weeks and Still Waiting

Not good to hear that.

Can you please PM me with more information including your full name, account number, date of birth and dates/reference numbers of the complaint(s) you logged?


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