cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
New Contributor judithann1
New Contributor

Re: NBN Wi-Fi 'connected', but no internet!

I am unsure the service is on,  I am waiting to be notified. I am awaiting for the password, I don't know where or which one it is. Can someone just text me how too go 1 step at a time  and will just follow the directions. PLEASE!!!!!!!

0 Kudos
Reply
Online Community Manager
Online Community Manager

Re: NBN Wi-Fi 'connected', but no internet!

Do you mean the password for the WiFi? It should be on the modem itself on the barcode or you should have received a fridge magnet with the login details.

Getting Started with Optus NBN may be helpful.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
New Contributor Hayat
New Contributor

Re: NBN Wi-Fi 'connected', but no internet!

Still not working
0 Kudos
Reply
Highlighted
Online Community Manager
Online Community Manager

Re: NBN Wi-Fi 'connected', but no internet!

We just need a little more info @Hayat 


Is this a brand new connection or an established service? If it's the same issue described by the OP, it could be a number of things. 


Which lights are lit up one the modem? Other than a lit up WiFi light, we're looking for a solid green internet & DSL/Fibre (depending on the NBN technology type).


Do you have an NBN connection box (NTD) as part of your hardware setup? If so, you can try plugging in a desktop or laptop directly into the UNI-D port. That'll allow you to determine if the Optus supplied modem is the culprit. 






-----------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply