I received an email saying as my NBN speed is lower than my plan I can do the following:-
I tried contacting and get told the service is currently unavailable so I cannot nominate an option. I want to know what speed I would be offered if I take option 1. I do not want to reduce if I am going to get less speed. I actually only get 32Mb average download even on times that are not peak (before 7pm) I cannot seem to get through.
How can I get a written answer to what speed I can expect if I take Option 1 below?
Please can someone help?
|Option 1: You can move to a different plan and receive a refund |
|Option 2: You can choose to exit your contract and receive a refund |
|Option 3: You can remain on your current plan |
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This notice is separate to anything else that is going on between you and Optus. Its because the NBN connection to your home can't do more than 32 Mbps and its illegal for Optus to charge you for faster speeds than that when they can't provide them (unless you explicitly agree).
I suggest you separate out your 2xMobile and Internet when deciding on prices etc. its difficult to compare options and prices with a single bundle of services (which is generally why companies offer bundles)
The FetchTV offered by Optus is a lease box only (you never own it). Personally I suggest getting a refurbished FetchTV on eBay from Fetch themselves (under no circumstances buy a private second hand unit - they're scams)
At this stage I'm not sure what you expect the TIO (ombudsman) to do for you? You currently have a straight forward choice to make - Leave with full refund or Stay as is (with a $10 discount) are available to you.