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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

Ingwen
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New Contributor

NBN SERVICE DOWN IN TARNEIT WHEN WILL SERVICE BE RESTORED

It has been more than 24 hours of network outage in Tarneit... we have not got any updates on when will service be restored.... the last advice was service would be back by 230pm today 17/3/2020... however up to now it would appear service have not been restored!

it is utterly crucial that we have our service restored ASAP especially there will more people working from home as a result of the covid 19 outbreak.....

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GTFO
Respected Contributor
Respected Contributor

Re: NBN SERVICE DOWN IN TARNEIT WHEN WILL SERVICE BE RESTORED

If its the actual NBN network at fault (most likely) then only NBN staff or their contractors can fix it.
Unless you have a business plan with a service level agreement on uptime and fault resolution you would be on a consumer plan with "best effort" in regards to fault resolution.

Optus can only pass on what they receive from NBN so that would be your only source of information.
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Ray_YC
Online Community Manager
Online Community Manager

Re: NBN SERVICE DOWN IN TARNEIT WHEN WILL SERVICE BE RESTORED

No reported fixed outages in Tarneit Ingwen, assuming this is Tarneit in Victoria?

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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