Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor MKYD
New Contributor


I solved my NBN problem (see previous post by me - MKYD).  I submitted a 2 page letter to the Telecommunications Ombudsman with the required complaint form and wrote to my local Federal MP.  I explained about my life-threatening disabilities and that I am house bound with my phone and internet the main interaction with the outside world.  I told them I had monitored my outages for 5 days and on one day alone the service dropped out 15 times and the phone was out for 4 hours.  Both dealt with it immediately.  In 2 days another NBN technician came out, this one had 35 years experience and spent 2 1/2 hours re-wiring 3 different boxes (my house was fine).  Haven't had a problem since and speeds seem to be fine.  The Optus/Government liasion person phoned me (an Australian even!) about an hour after the NBN man signed off and confirmed that things were now working! I wish I'd done it a month ago!!!

Tags (3)
1 Reply
Esteemed Contributor
Esteemed Contributor

Re: NBN Problem SOLVED

Sounds like a great outcome. Hopefully smooth sailing from here on out.




Peter Gillespie

0 Kudos
Top Contributors