That certainly reads like $20 is it. Perhaps that's just one month and you'll get another letter for the next month and another for the month after that?
How did the phone call go? Did you get through? Did they know what you were talking about?
Bungle after bungle, over 8hrs and 48mins in total trying to sort out my compensation on phone over 35 emails with no help either.
made very clear that I wanted a cheque sent for the $500 owed to me as I cannot accept it via bpay as that account is closed.
and after several assurances, have they you ask?
NO I get a conformation email saying sent via BPay!!!!!!!
glad my accounts are done with optus your service on every tier of your company’s service Dept is pathetic most are condescending and promise things that have no intention to follow through or complete
This is not something that we can assist with here on the forum.
Please follow our complaints process.