I went through a NBN outage issue which was resolved by some very knowledgeable people in here.
Just a update Optus was contacted around February 24 about the outage and that we had to use iPhone to connect to the internet.
Optus said that were sending out an interim package that we could connect to our modem. They said it would arrive within 2 days.
Nothing turned up and we called again and Optus said they would send another one, they said there must be an issue with the address.
That never arrived either. So iPhone was our only way to connect to the internet
NBN cane back around March 1 and so everything was working again.
Fast Forward today and we received two packages each for this interim hook up package.
Both were sent yesterday by Optus.
Optus do not have a clue.
I would like to dump my Optus contract but I won't because it's the NBN issue which would not change with a new provider.
Next struggle will be fighting the $110.00 bill I will be getting for exceeding my data allowance on my iPhone.
I need the internet as I am doing off site reports for a medical practice in California where I worked before coming home.
Just another example of customer service from Optus
Solved! Solved: Go to Solution.
Glad to hear that you're back online @HenryL, I've sent you a private message in regard to the credit adjustment enquiry
We'll chat with you there 🙂
That's okay. I've found your message and I've replied back.