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2017-11-19 05:42 PM
How do you get information from Optus other than the the standard - "we know there is problem" from their Outage page
2017-11-20 08:52 PM
In fairness, Optus can only report what NBNCo tells them. Two totally seperate companies and NBN is incharge of fixing the outage.
It appears Wishart is having an NBN outage:
From this site. Ultimately its an outage. It will be back on when it is back on.
2017-11-21 06:33 AM
Hey @revillo, @petergdownload has linked a good resource for these types of widespread NBN outages. In most cases, we’re unaware of a wide spread issue until we’ve received a number of reports from customers within the same area. We’ll create an internal trouble ticket which is continually updated as we receive further reports from NBNco. NBN also a list live outages outages on their order management/service portal - here they attach all Optus NBN services impacted by the outage.
It looks like the issue has been resolved however in the future you can always call our fault line→ 131344 and ask that they create a secondary ticket and staple it to the primary ticket. We’ll send SMS updates as we receive further information.
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Please mark it as a Accepted Solution and be generous with that Kudos button