My nbn was supposed to be installed on 7/2/2020 between 8am-12pm.
I gather that we'd organised NBN to install a Fibre to the Curb service?
The type of appointment booked with NBN is based on the information they've given us about your address (as in the current state of the infrastructure that's installed)
NBN denote a service class to each address within their servicable footprint.
Service Class 30: This area will be serviceable by FTTC
Service Class 31: The premises is serviceable by FTTC, but does not have a lead-in yet
Service Class 32: FTTC service that has a lead-in, but is not yet connected
Service Class 33: Premises connected to FTTC is now connected, but an NCD (nbn™ device) is still required.
Service Class 34: The premises is now fully connected to the FTTC network. Appointments do not need to be made for activation. Activation can take 1-5 business days
If you're without a lead-in cable. NBN should have denoted the address as a service class 31. Upon booking the installation, we're prompted to select an appointment that's relevant to the work that's required.
At times, I have seen the wrong service class assigned to an address. In this scenario, we're required to raise a ticket with NBNco for a "service class reversal"