I am about to have NBN installed. I am working from so need a reliable connection.
I understand the modem supplied by Optus is poor. Should I look at another carrier or purchase an independent modem?
I would like a WiFi signal that will travel for than a few meters (at least 10 meters)
Would this be possible with the unit supplied by Optus?
Hi @BVRoberts, thanks for reaching out to us here.
When you sign with Optus, we supply modems that have a decent WiFi strength and if you want you can buy a modem on your own as well. Its just that when you buy a NBN modem from a retailer, we can then only supply limited assistance with that if in case there are issues. Please note you can even buy a wifi extender to be used with a Optus Modem. Please click here to view our approved NBN modems.
Let us know if this helps or you can chat with our techs as well via chat .
Thank you for your reply.
It is interesting you mention 4G coverage if NBN goes down. I installed Optus NBN at another location and it has lost service three times in three weeks. Only way we new it was down was that the landline phone was not working. Reset the modem and all was well again. Would 4G back up alleviate this problem and reset automatically?
I have been with Optus for many years and find them fairly easy to work with.
Only way we new it was down was that the landline phone was not working. Reset the modem and all was well again. Would 4G back up alleviate this problem and reset automatically?
Optus' 4G backup is supposed to take 1 - 6 minutes to auto switch, but even if you get internet the phone will not work when in 4G backup mode.
Hi @BVRoberts, happy to help.
The new Optus 4G back up modems, this is just to keep the connection online in case NBN has issues. Now because 4G is a mobile tech, it doesn't support landlines. The 4G is basically using the SIM card inserted in the modem. Please note the 4G connection is still unlimited data.
Let us know if we can assist with anything else.
Now because 4G is a mobile tech, it doesn't support landlines.
No, its the fact that Optus chose to implement it in such a way as not to support it. Telstra's 4G backup has no problem supporting it.
Optus could have supported voice calls as either data (i.e. VoIP), or as a standard mobile calls, and they chose neither.
The 4G is basically using the SIM card inserted in the modem.
If only there was some magical technology that would allow phone calls to be made using a SIM card 😕.
Please note the 4G connection is still unlimited data.
although much slower.
The location where I have Optus NBN installed is where my elderly father is staying.
As he has used landlines for over 60 years it is a habit which is hard to break.
Does this mean he potentially has no landline if NBN goes down for an extended time? If so this is disappointing. How many elderly people do not use a mobile phone but would prefer to use the landline connection?