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poppasmurf75
New Contributor
New Contributor

NBN MODEM

When will I receive my NBN modum.  Yrack order page tells me incorrect order number OR not in system yet. Been waiting 2 weeks now. Promised dates have been and gone. Now it looks like I am to recieve a bill for my useage. Bit difficult without a modem.

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Dan_C
Retired Employee
Retired Employee

Re: NBN MODEM

Two weeks is far too long. 

 

Did we give you a consignment number or tracking reference for the modem?


The consignment number should begin with a DM. The tracking references usually begin with the letter A.

They're traced via our couriers track and trace portal.

 

I can go in and take a look if you like? I'll need you to send us a PM. We need your full name, DOB and order reference number. 

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