When will I receive my NBN modum. Yrack order page tells me incorrect order number OR not in system yet. Been waiting 2 weeks now. Promised dates have been and gone. Now it looks like I am to recieve a bill for my useage. Bit difficult without a modem.
Two weeks is far too long.
Did we give you a consignment number or tracking reference for the modem?
The consignment number should begin with a DM. The tracking references usually begin with the letter A.
They're traced via our couriers track and trace portal.
I can go in and take a look if you like? I'll need you to send us a PM. We need your full name, DOB and order reference number.