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KC_Bayside
Occasional Contributor
Occasional Contributor

NBN HFC lead-in cable

We want to install a pergola and need to relocate the overhead lead-in cable utalised for our Optus HFC NBN service.

 

I have had a licensed ACMA electrician inspect and they advised that I need to arrange this with my NBN provider as they aren't allowed to relocate it.

 

Can you please provide contact details of the relevant department within Optus.

 

Regards,

 

Kurt

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JordanOptus
RetiredModerator
RetiredModerator

Re: NBN HFC lead-in cable

Hey @KC_Bayside the best contact option would but calling on 1300 300 427 or via Live Chat 🙂

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KC_Bayside
Occasional Contributor
Occasional Contributor

Re: NBN HFC lead-in cable

What department do I request to speak with?

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JordanOptus
RetiredModerator
RetiredModerator

Re: NBN HFC lead-in cable

You'd just need to chat with Tech Support 🙂

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KC_Bayside
Occasional Contributor
Occasional Contributor

Re: NBN HFC lead-in cable

I spoke with Tech support, they couldnt help & told me to ring NBN as their portal was offline. 

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Toomey
RetiredModerator
RetiredModerator

Re: NBN HFC lead-in cable

Ah yes for this particular enquiry you may need to speak with NBN directly. 

 

If the portal was offline previously, you can jump back into Live Chat to double check, but any re-provisioning of the physical network will need to go through NBN directly. 


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