cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
SteveZ
New Contributor
New Contributor

NBN HFC Sagecom Modem Drop out Wirless Router

I have OPTUS NBN HFC. I have Sagecom F@ST 3864v3 AC Modem. I also have a Netgear Nighthawk XR500 Wireless Router. I have connect the Ethernet cable from the Sagecom to the Netgear's Wan port. Since December 2018. I have noticed recently I have been having internet drop outs but the NBN modem has all four lights, so I am thinking the problem is from the Sagecom. At least once a day I have to restart the Sagecom for the internet connection to start working again. Does anyone know what it's from?

0 Kudos
Reply
4 Replies
Tigers1719
Trusted Contributor
Trusted Contributor

Re: NBN HFC Sagecom Modem Drop out Wirless Router

@SteveZ  Have you checked for a firmware update?

https://yescrowd.optus.com.au/t5/Broadband-Telephony/Sagemcom-F-ST-3864-firmware-update/td-p/371200

If you are not using the Optus NBN VOIP landline I have read you do not need the Optus Modem once the connection is working.

https://forums.whirlpool.net.au/archive/2786222

 

I am an Optus user.
0 Kudos
Reply
SteveZ
New Contributor
New Contributor

Re: NBN HFC Sagecom Modem Drop out Wirless Router

@Tigers1719Thank you but I power cycled the Sagecom today and I checked if it had the latest update yesterday and I couldn't find any new update so I'm sure it up to date. I also need the Optus Voip landline so I need the Optus Sagecom Modem.

0 Kudos
Reply
Tigers1719
Trusted Contributor
Trusted Contributor

Re: NBN HFC Sagecom Modem Drop out Wirless Router

@SteveZ  If you are prepared to commit to Optus for 3years you can upgrade to a new modem which includes built in 4G Backup.  You have to sign  up for anew plan but is an option to consider.

https://yescrowd.optus.com.au/t5/Broadband-Telephony/The-Optus-Ultra-WiFi-modem-with-4G-back-up-is-h...

Re your current Modem you could message Optus support via the My Optus app or post in Whirlpool to see if anyone else has had a similar issue.

I am an Optus user.
0 Kudos
Reply
SteveZ
New Contributor
New Contributor

Re: NBN HFC Sagecom Modem Drop out Wirless Router

@Tigers1719I'm already on a 24 month plan which will end in December this year. Even if I had passed those 24 months and I could switch without paying a fee I would still wait to see if Optus is going to get any new high speed plans next month. NBN Co is going to release more speeds at then end of May for FTTP and HFC. If the prices are good I might switch in December to a 250/25 mbps connection. But anyway back to the point I might post it in Whirpool and If people are having the issue I might ask Optus Support for a free replacement Modem.