I've had Optus NBN for nearly twelve months. After over six months of virtually no connection. Drop outs wifi fails etc. Four modems later I finally got a service that worked mostly. I've put up with this for six months without lodging a complaint because the Optus support system is so Bad!!. My internet drops out four to five times a day. The fetch TV loses connection repeatedly during the day and it is hard wired!!
How do I get this fixed without spending hours and days calling Optus which never resolves my problem.
Basically I will be leaving Optus as soon as I can,? if this can't be resolved.
Looking on here multiple people have this issue and it seems Optus just doesn't care.
Perhaps a class action is needed
When you say "drop outs", does the NBN FTTP box optical light go red during a drop out?
- Yes: Call Optus and get them to lodge a case with NBNCo
- No: The physical connection isn't failing
Drop outs: Can you reach the modem on 192.168.1.1 during this drop out?
- Yes: This would suggest the problem is upstream of you and your physical NBN Connection
- No: Your modem is faulty, and needs to be replaced.
Ultimately if you have been logging faults and getting no action, please visit www.optus.com.au/complaints to get it case managed.
Thanks for the response. I suspect it is the modem as during drop out I can't reach 192.168.0. 1 on a reboot I can. I'm never quick enough to see if the light goes red. The NBN box is behind a cupboard. The drop outs don't last long but it takes a while for my devices to reconnect.
I've already had four new modems all do the same thing. The newest black one just does it less often.