NBN FTTP dropouts

[lanegd01]

I've had Optus NBN for nearly twelve months. After over six months of virtually no connection. Drop outs wifi fails etc. Four modems later I finally got a service that worked mostly. I've put up with this for six months without lodging a complaint because the Optus support system is so Bad!!. My internet drops out four to five times a day. The fetch TV loses connection repeatedly during the day and it is hard wired!! 

How do I get this fixed without spending hours and days calling Optus which never resolves my problem.

Basically I will be leaving Optus as soon as I can,? if this can't be resolved.

Looking on here multiple people have this issue and it seems Optus just doesn't care.

Perhaps a class action is needed

[Jeneral__Pain]

When you say "drop outs", does the NBN FTTP box optical light go red during a drop out?

- Yes: Call Optus and get them to lodge a case with NBNCo

- No: The physical connection isn't failing

Drop outs: Can you reach the modem on 192.168.1.1 during this drop out?

- Yes: This would suggest the problem is upstream of you and your physical NBN Connection

- No: Your modem is faulty, and needs to be replaced.

Ultimately if you have been logging faults and getting no action, please visit www.optus.com.au/complaints to get it case managed.

[lanegd01]

Thanks for the response. I suspect it is the modem as during drop out I can't reach 192.168.0. 1 on a reboot I can. I'm never quick enough to see if the light goes red. The NBN box is  behind a cupboard. The drop outs don't last long but it takes a while for my devices to reconnect.

 I've already  had four new modems all do the same thing. The newest black one just does it less often.

[lanegd01]

Well I bit the bullet and purchased a Dlink cobra. Since install, zero dropouts. Optus needs to get its act together and provide a decent modem.