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NBN FTTN constant drop outs. slow speed.

leeshmcc

Optus NBN FTTN customer. Ever since connection a month ago, constant drop outs, terribly slow (13DOWN).

 

SAGECOM MODEM

not wifi. it's the internet. 

 

Don't tell me to turn it on and off again. have tried that, and many other things 


Unreliable. Ready to jump ship. Have written this 4 times because of bad connection. 

Re: NBN FTTN constant drop outs. slow speed.

leeshmcc

oh, also haven't recieved my FETCH box that was supposedly "on the way" 2 months ago.

 

I want out. 

 

Solution

Re: NBN FTTN constant drop outs. slow speed.

Ray_YC

This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please chat with us.
If for some reason it is still not resolved, please follow our complaints process.
Let us know how you go. 


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Re: NBN FTTN constant drop outs. slow speed.

Jeneral__Pain

If you're getting drop outs, and restarting solves the problem then this would suggest your phone line isn't coping with the connection.

 

Can you login to the Sagem and paste the full line stats?

 

Do you have more than one phone socket?

 

Do you / did you have an alarm/foxtel/central filter?

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