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New Contributor leeshmcc
New Contributor

NBN FTTN constant drop outs. slow speed.

Optus NBN FTTN customer. Ever since connection a month ago, constant drop outs, terribly slow (13DOWN).

 

SAGECOM MODEM

not wifi. it's the internet. 

 

Don't tell me to turn it on and off again. have tried that, and many other things 


Unreliable. Ready to jump ship. Have written this 4 times because of bad connection. 

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New Contributor leeshmcc
New Contributor

Re: NBN FTTN constant drop outs. slow speed.

oh, also haven't recieved my FETCH box that was supposedly "on the way" 2 months ago.

 

I want out. 

 

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Online Community Manager
Online Community Manager

Re: NBN FTTN constant drop outs. slow speed.

This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please chat with us.
If for some reason it is still not resolved, please follow our complaints process.
Let us know how you go. 


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Trusted Contributor
Trusted Contributor

Re: NBN FTTN constant drop outs. slow speed.

If you're getting drop outs, and restarting solves the problem then this would suggest your phone line isn't coping with the connection.

 

Can you login to the Sagem and paste the full line stats?

 

Do you have more than one phone socket?

 

Do you / did you have an alarm/foxtel/central filter?

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.
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