Optus NBN FTTN customer. Ever since connection a month ago, constant drop outs, terribly slow (13DOWN).
not wifi. it's the internet.
Don't tell me to turn it on and off again. have tried that, and many other things
Unreliable. Ready to jump ship. Have written this 4 times because of bad connection.
Solved! Solved: Go to Solution.
This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please chat with us.
If for some reason it is still not resolved, please follow our complaints process.
Let us know how you go.
If you're getting drop outs, and restarting solves the problem then this would suggest your phone line isn't coping with the connection.
Can you login to the Sagem and paste the full line stats?
Do you have more than one phone socket?
Do you / did you have an alarm/foxtel/central filter?
What suburb/postcode are you located in? Have you checked for any known outages? Enter your location and tick the Fixed outages box to have a look if that’s the issue.
Just a heads up as per the red advisory message on the right when you posted your question that we don't have access to or visibility of customer accounts here on our public forum.
If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.