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NBN Extremely Slow, Unbeleivable

Mickzee

Hi Optus

 

We just changed to NBN from Optus Cable to get better speeds.

 

We are paying for 100/40 MBps and I understand average speeds in peak times may be 70/20 MBPs

 

In peak times we are getting 1.5/10mbps & non peak 20/20mbps, but we are experinecing extremely slow latency.

 

We are in Greenslopes and on a Business Account, We cannot operate with the unreliable service.

 

What do you suggest?

Re: NBN Extremely Slow, Unbeleivable

Paddylee

What NBN delivery method do you have?  This can have a major impact on what speeds you can obtain.

 

HFC

FTTN

FTTP

FTTB

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Re: NBN Extremely Slow, Unbeleivable

Mickzee

HFC

Re: NBN Extremely Slow, Unbeleivable

Paddylee

Non peak speed of 20/20 is very odd - looks like you are on a 50/20 plan.

NBN itself have ceased all HFC activations as their are major issues with NBN over HFC including speeds and dropouts.

 

For your issue though - you would need to log it as a fault as you should be getting faster than what you are currently receiving.

 

I do know that Optus Business can offer non standard speeds over the NBN such as 20/20 but these are normaly quite expensive but you receive this speed during peak time as well (hence why its soo expensive).

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Re: NBN Extremely Slow, Unbeleivable

Mickzee

Tonight’s speeds are 1.6/6.8. 

 

Running on ADSL1 download speeds.

 

How can I raise this without sitting on the phone. I don’t have the time to waste when it’s clearly a network fault. 

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Re: NBN Extremely Slow, Unbeleivable

Brock_E

Thanks for flagging the above difficulties you're facing with your internet speeds, @Mickzee. As an alternative to speaking with our Tech Support team over the phone, you can also reach them on desktop here.

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