Do you happen to have a fault referencen number from any of the past interactions you've had with our Tech team.
We could try setting your line profile from standard to stable. By default, we'll set your line profile to ,"standard."
If the customer advises that they're having issues with service drop outs, we can set your line profile to stable.
In doing so, there may be a slight reduction in your maximum attainable speed. If that's of any interest, let us know.
You can send us a private message. Be sure to include your full name, DOB and account number.
Thanks for replying, yes I have a reference number for the past call, like I said I'm not overly fussed about speed, as long as I can stream without buffering, the speed is okay (I'm currently hitting around 20Mbps on speed tests anyways, even though my maximum is 40) I will send you a PM with the details.