NBN Data usage is not showing up in My Optus app

[kharle11]

This has been happening since I moved to a new NBN plan in May 2020. Ever since then I cannot get my data usage figure in My Optus app. I have left this for a few months because I thought it might be due to the switch over to a new NBN plan and would eventually sort itself out, however so far no luck. Any ideas? 

[YetAnotherAcc]

You will have to contact Optus directly for that one as I suspect that they have misconfigured something on your account. I certainly don't have a problem, and if it was a general problem I'm sure there would have been more reports of the problem in the forum except for yours.

[kharle11]

I suspected so. The best answer I received was to uninstall and reinstall the app. Still not showing. Next, ask to wait for 15 minutes to 4 hours to the data to sync. Yup, waited. Still not showing.

[Kartika]

Hi @kharle11, that is correct. It seems your online My Account is not setup correctly which is why the Optus app is not working as well. Unfortunately, we don`t have access to customers account on this public forum. You will need to contact our billing team either via the → messaging service or by calling them on  133937 - Mon - Fri: 8am - 8pm Sat: 9am - 5pm AEST to assist you further.

[kharle11]

I have contact the team and alleged that my account is fixed but it is not. I have been told again to uninstall the app and try installing it again after 30 minutes. Guess what? Still seeing big red exclamation mark! Can someone out there really do something to resolve this?