This has been happening since I moved to a new NBN plan in May 2020. Ever since then I cannot get my data usage figure in My Optus app. I have left this for a few months because I thought it might be due to the switch over to a new NBN plan and would eventually sort itself out, however so far no luck. Any ideas?
You will have to contact Optus directly for that one as I suspect that they have misconfigured something on your account. I certainly don't have a problem, and if it was a general problem I'm sure there would have been more reports of the problem in the forum except for yours.
I suspected so. The best answer I received was to uninstall and reinstall the app. Still not showing. Next, ask to wait for 15 minutes to 4 hours to the data to sync. Yup, waited. Still not showing.
Hi @kharle11, that is correct. It seems your online My Account is not setup correctly which is why the Optus app is not working as well. Unfortunately, we don`t have access to customers account on this public forum. You will need to contact our billing team either via the → messaging service or by calling them on 133937 - Mon - Fri: 8am - 8pm Sat: 9am - 5pm AEST to assist you further.