What suburb/postcode are you located in? Have you checked for any known outages? Enter your location and tick the Fixed outages box to double check that’s the issue.
We had a few incidents logged last week, but they've since been resolved.
If you might have to contact us for this one. We'll need to investigate further.
Send us a message via the My Optus app. You'll want to ensure that you're using the latest version.
Alternatively, if you'd prefer to contact us over the phone: Dial 133 937 > Ignore the 1st prompt > Select 2 for internet > 3 for General enquiries.