The more things you integrate into one device (modem/VOIP/router/wifi) the less stable it becomes?
No, not at all, its just that the sagemcom have issues, and a lot of those issue stem from deliberate crippeling/limiting of the features by Optus.
Splitting off functions to seperate devices and limiting the number of functions each device performs... makes the whole system less prone to problems.
No, if anything it increases the chance of problems. But what it does do it allows for us to use the features that we best like. In my case:
- modem is handled by the NBN box, and must be handled by that box, so I don't even have a choice.
- VoIP, the 5366TN, is fine for that, but that's all I would need from it. I chose to use my voice adapter (Linksys PAP2) purely because it is a little cheaper to run, even though I haven't yet figured out how to get caller ID to work on it.
Modem<Router<VOIP (less preferable)
1st/3rd is purely a personal preference .
2nd option will only work if the VoIP is actually a VoIP/Router because you need a router to give your other devices internet access.
Unfortunately the Arris HFC modem has neither a second ethernet port nor a VOIP connector.
As the technology matures newer HFC cable modems will probably include a VOIP connector... making the Sagemcom router/voip redundant? Similar thing happened with the Cisco cable modems we're now replacing.
The Arris HFC modem is owned and controlled by the NBN, its only job is/and always will be to just provide a WAN connection. After that its the RSP/users problem of how they intend to the internet that comes out of the WAN port.
FTTP is different in that it provided 4 lan ports and 2 voice ports. and it s not a router as far as the RSP/User is concerned. Even though they have two voice ports RSP's are loathed to use them because they pay a lot extra for them (from what I read long ago).
@Xcelplus- just a few comments on your last post. The F@ST5366TN also features an Integrated Firewall Function and DNS Server, the Arris Modem doesn't, so not a good idea to leave any device, other than the F@ST5366TN or your Router, connected to the Arris for any length of time unless troubleshooting. For troubleshooting, the active LAN port is sometimes used by technicians and users to do a speedtest.net test to verify the actual link speed of the NBN service before it comes into the F@ST5366TN, as the PC has a Software Firewall, then quickly withdrawn after the test is completed.
It does have two LAN ports, but the second is covered up and Disabled by NBN. Once activated by NBN, it is not possible to interrogate the Arris through its IP Address for network statistics. For HFC only users, I can't see any foreseeable replacement to the Arris for some time - it is capable of operating at DOCSIS 3.1 levels which NBN will eventually migrate to , at variable higher speeds, in the future - I have read that NBN have trialled it operating at 1Gbps Download / 100 Mps Upload with RSPs. The question then becomes what users are willing to pay for high speed links, what target market it will address and how RSPs will market it - I have seen mention of $700-$1,000 a month, so most humble home users are not the target market .
I agree with you in regards to putting all the eggs in one basket, however this is a global trend in most technology based devices . The main issue effecting reliability is not the hardware per se but the Open Source Software Engines and Apps that drive all brands of modems and routers being half baked upon release due to marketing and price pressures. No brand is immune from this phenomena each continuing to release firmware fixes for bugs as they are identified by users - I've read some disappointing reviews on current ASUS DSL Routers in Australia.
It's a matter of doing what you are comfortable with supporting yourself and dealing with issues as they arise - that's the fun in communications. All the best.
Virtually every router you can buy has a firewall and DNS server (I can't think of one that doesn't)... so the Sagemcom isn't doing anything special?
I didn't know the Arris modem doesn't have a firewall and DNS server... so thanks for bringing that to my attention.
Thanks for also pointing out that a second ethernet port exists on the modem and that it's disabled. I didn't notice it as it's taped over.
Gigabit ethernet is meant to go live in November and the wholesale prices are $80/month. Obviously we have no idea how much the retail will be... but probably affordable?
The trick with routers is to find one that has enough firmware updates to make it stable? Asus has done hundreds of updates to both the AC68 and the AC88 and continues to update them regularly years after they have been released. They are both well spec'd hardware wise... so the CPU's aren't overloaded easily when you get them to do a bit of work?
Many DSL modems do perform poorly... including Asus. Part of the reason is that they're trying to integrate too many things into one box. That's why a standalone router usually works better than an integrated modem/router? The bugs in the software are much easier to fix in simpler devices... as there's less potential for conflicts?
Typically I only mess with our network when it's not working properly. At the moment we're just about to upgrade to NBN HFC from cable... and we're being asked to pay about 50% more for 50% less speed and 50% less reliability.
This is all just due diligence to ensure I know a bit about the NBN HFC before it goes live... and aimed at avoiding problems before they arise.
Yes - All routers have those two features with varying degrees of flexibility - I only mentioned them to distinguish the 5366TN from the Arris so that you would know not to leave any PC on the Arris for a lengthy period of time.
Thanks for the heads up on the current state of developments mentioned in the article. The real impediment for RSPs to date has been and will continue to be the CVC component of the NBN pricing model. They haven't been in a rush to offer higher speeds due to this - RSPs pay a wholesale charge for the Access Virtual Circuit (AVC) - charges quoted in the article plus a Connectivity Virtual Circuit (CVC) - that component is the stumbling block. When Bill Morrow was the CEO, it was reduced from $20/Megabit/Second/End User to $14.40/M/S/EU and discounted up to $8/M/S/EU if bulk capacity purchased. Looks like NBN will now include the first $5.75-$6 M/S/EU as a basic allotment free of charge, thereby effectively discounting the previous CVC rate.
I can understand why it is a difficult situation for RSPs and they have not been in a rush to market with these packages - for every 1000 Mbps customer, they have to enable enough capacity in the CVCs to provide that service, recover the same revenue from one customer that they otherwise would recover from 20 customers who are on a 50 Mbps service. Apart from limiting the future higher speed services, which start at from 250 Mbps, initially to FTTP and HFC customers, the CVC charging model is capable of contributing to a highly verticalised market of specialist RSPs who have big pockets for investment funds - I think we will see a rationalisation on RSP players as a result.
Had the NBN working for about 8 months now... and find the VOIP phone frustrating. Our old POTS phone never had any outages... but the VOIP phone has constant outages and problems. The NBN is a downgrade as far as the landline goes.. People can't contact us on the phone... and we can't use the landline to dial out on a regular basis.
The NBN HFC has also dropped out enough times and for long enough to be annoying.
Additionally when the internet goes down the phone stops working. Try ringing Optus to complain if your phone doesn't work? Worst yet Optus is now telling us to ring back during business hours... and failing to ring back to follow up on problems.
I wish we had our old POTS back again. That always worked.
P.S. Until NBN integrate VOIP into their cable modems I don't see the phone situation improving much.
PPS. Does the Arris CM8200B remain the only cable modem on offer from Optus?
PPPS. When will Optus offer gigabit internet?
P.S. Until NBN integrate VOIP into their cable modems I don't see the phone situation improving much.
Even if they do that like they do for FTTP, Optus still wouldn't use it as NBN charge for that as a separate service, which would either reduce their profit margin or result in increased cost to consumer.
Plus, it would still go over the internet, so while the phone might not go out during an Optus outage, it would certainly go out during an NBN outage.
Optus need to do something about the unreliable phone. We're paying for a service that we're not getting.
We're now getting a less reliable service, which is slower, has fewer features and paying more.
Optus still hasn't announced a gigabit option yet?
Other companies like DGtek are starting to lay down optical fibre and offer gigabit internet:
The lure of optical fibre would be very hard to resist?
We've been loyal Optus customers for years... but now that Optus doesn't control its own network any more... there are fewer reasons to stay with them?
Optus please give me some good reasons to stay connected?
Sorry to read that your transition to NBN has not been without issues and that your HFC link appears to have continuing stability problems - that should have been escalated to a proper rectification process in the cable infrastructure - HFC is usually highly stable. All NBN HFC customers get an Arris modem irrespective of which RSP provides the service - it is part of NBN's HFC network allowing customers the choice of selecting their preferred provider who controls all the services the customer has subscribed to.
The Voice element is controlled by the respective RSP who have their own VoIP Controllers and SIP servers - these get constant communication from the modem on a regular basis to renew their registration - on some carrier modems this happens every 10 minutes and if applicable to Optus, it may be failing to re-register due to the link being down or other reason.
Is the incidence of the phone not working related to the HFC link being down at the same time or does it not operate properly when the NBN data services are fully functioning? You should not be experiencing frequent NBN HFC downtime - that implies a fault with your service that needs to be rectified properly by NBN in conjunction with Optus.
If you have no dial tone whilst all data services are working, try doing a power reset - that worked for me once for no dial tone and on another occasion, one way speech. If that doesn't work try doing a factory reset from within the modems' system admin menus. In case it is applicable, it is also a good practice to monitor your modem's firmware to make sure it is updating , e.g. if your modem is a F@ST5366 , early versions had stability issues. It is currently at the suffix ending 109 level. A Factory Reset via the GUI may encourage it to update if it hasn't done so automatically.