Is there a way to process my relocation request for nbn faster? I have booked my request on 23 Apr 2020, Optus suggested that Relocation will be help on 25 Apr 2020, it means 1 month of waiting. But we really need internet to work from home.
Just a heads up as per the red advisory message on the right when you posted your question that we don't have access to or visibility of customer accounts here on our public forum.
Our Customer Care teams have been impacted by COVID-19 restrictions and we are working around the clock to establish a strong network of contact solutions for our customers. I don't think they can be fast-tracked however if you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
Yes it is 25 May 2020.
I am using my mobile network currently at home. I am in the contract of 2 phone numbers & nbn broadband with Optus. So yes I am on the plan.
I am trying to get NBN installation in my new house, the postcode is VIC 3196.