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New Contributor
New Contributor

NBN Broadband Relocation

Is there a way to process my relocation request for nbn faster? I have booked my request on 23 Apr 2020, Optus suggested that Relocation will be help on 25 Apr 2020, it means 1 month of waiting. But we really need internet to work from home.

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Online Community Manager
Online Community Manager

Re: NBN Broadband Relocation

Hi quanle,

Just a heads up as per the red advisory message on the right when you posted your question that we don't have access to or visibility of customer accounts here on our public forum.
Our Customer Care teams have been impacted by COVID-19 restrictions and we are working around the clock to establish a strong network of contact solutions for our customers. I don't think they can be fast-tracked however if you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Honoured Contributor
Honoured Contributor

Re: NBN Broadband Relocation

Hi @quanie. It's May?

What internet connection do you have now at home? Are you on a plan?
Are trying to get a new NBN installation at a new house? What is the postcode?
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New Contributor
New Contributor

Re: NBN Broadband Relocation

Hi @petergdownload 

Yes it is 25 May 2020.

I am using my mobile network currently at home. I am in the contract of 2 phone numbers & nbn broadband with Optus. So yes I am on the plan.

I am trying to get NBN installation in my new house, the postcode is VIC 3196.

Thanks

 

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Honoured Contributor
Honoured Contributor

Re: NBN Broadband Relocation

Are you sure you are on contract? Most Optus plans are month to month now. HOw long do you have to go?
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