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That's disappointing to hear, @NBN_WOES. Have you been provided with a fault reference number we can follow up on for you?
To get a reference number I should be able to talk to them yeah even today I had to wait for 30 mins and the line got cut on its own
If you'd like to send me a PM with your full name, DOB and account number we can take a look into it for you. @NBN_WOES