cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
franmackay
New Contributor
New Contributor

My nbn upload speed is very slow 40 mega down 0.6 meg up

My nbn upload speed is very slow 40 mega down 0.6 meg up

0 Kudos
Reply
3 Replies
Yeldarb
Esteemed Contributor
Esteemed Contributor

Re: My nbn upload speed is very slow 40 mega down 0.6 meg up

Have you spoken to Optus about it and what plan are you on?

0 Kudos
Reply
franmackay
New Contributor
New Contributor

Re: My nbn upload speed is very slow 40 mega down 0.6 meg up

Its been very difficult as I am helping my mother out and I think three calls to Optus where they go through a fixed list at each phone call  and really dont get a solution with a non technical customer.

Extremely slow to connect (know it is slow anyway) and once it connects the upload is pegged to around 600 k

It has happend since swap over from ADSL to FTTN . I have screen shots of the modem for the speed and s/n, but dont know how to get this too them . I understand really it is not optus problem as I would think its a NBN node issue.

 

She is on optus ultra  thanks , James

0 Kudos
Reply
PhilC
RetiredModerator
RetiredModerator

Re: My nbn upload speed is very slow 40 mega down 0.6 meg up

Hi @franmackay,

 

If you could please send through the internet username via a PM we'd be happy to take a closer look into this for you. If any fault reference or PR numbers have been provided when speaking with our tech team please feel free to include these also. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply