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My nbn upload speed is very slow 40 mega down 0.6 meg up

franmackay

My nbn upload speed is very slow 40 mega down 0.6 meg up

Re: My nbn upload speed is very slow 40 mega down 0.6 meg up

[ Edited ]
Yeldarb

Have you spoken to Optus about it and what plan are you on?

Re: My nbn upload speed is very slow 40 mega down 0.6 meg up

franmackay

Its been very difficult as I am helping my mother out and I think three calls to Optus where they go through a fixed list at each phone call  and really dont get a solution with a non technical customer.

Extremely slow to connect (know it is slow anyway) and once it connects the upload is pegged to around 600 k

It has happend since swap over from ADSL to FTTN . I have screen shots of the modem for the speed and s/n, but dont know how to get this too them . I understand really it is not optus problem as I would think its a NBN node issue.

 

She is on optus ultra  thanks , James

Re: My nbn upload speed is very slow 40 mega down 0.6 meg up

PhilC

Hi @franmackay,

 

If you could please send through the internet username via a PM we'd be happy to take a closer look into this for you. If any fault reference or PR numbers have been provided when speaking with our tech team please feel free to include these also. 


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