@Dirtbikerider96, did you have an existing My Account profile before you'd signed up to an Optus NBN service?
If your account number starts with 8, 9 or 10, you will need to manually link additional services to your existing profile.
You'll need either your service number (landline number), Optus username (XYZ@optus.com.au) or account number.
If you're still having trouble, reach out to us on Live Chat. You'll need to ask the agent to manually link the service from their end.
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