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Dirtbikerider96
New Contributor
New Contributor

My account registration

Hey guys, I’ve managed to create an account but when I try to do stuff like link my services it comes up with this: 

Sorry,

The service you have selected is currently invalid and no usage is available.

 

ive tried absolutely everything. I’ve had my nbn going on close to two months and it’s all plugged in and working with internet I just can’t acess anything 

 

 

 

 

 

 

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Dan_C
Online Community Manager
Online Community Manager

Re: My account registration

@Dirtbikerider96, did you have an existing My Account profile before you'd signed up to an Optus NBN service?

 

If your account number starts with 8, 9 or 10, you will need to manually link additional services to your existing profile.

 

You'll need either your service number (landline number), Optus username (XYZ@optus.com.au) or account number. 

 

If you're still having trouble, reach out to us on Live Chat. You'll need to ask the agent to manually link the service from their end. 

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