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New Contributor varda105
New Contributor

My account is in credit

You owe me $53.33 credit.  Please let me know when I will receive it.

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1 Reply
Online Community Manager
Online Community Manager

Re: Credit

Hey there varda105,

If your account is in credit, you have 3 options:

  • Wait until the credit amount is deducted from your next bill
  • Request a refund (this will be applied to your original payment method within 5 – 10 business days)
  • Transfer the money to another Optus account (this will occur within 4 business days)

Log in to My Account and navigate to the Billing and Payments section to request a refund or transfer of credit.

Important: We are currently upgrading our billing system. If your account number starts with a 62, requesting a refund is currently unavailable via My Account. 

Contact us instead.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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