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New Contributor
New Contributor

My account is in credit

You owe me $53.33 credit.  Please let me know when I will receive it.

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Online Community Manager
Online Community Manager

Re: Credit

Hey there varda105,


If your account is in credit, you have 3 options:

  • Wait until the credit amount is deducted from your next bill
  • Request a refund (this will be applied to your original payment method within 5 – 10 business days)
  • Transfer the money to another Optus account (this will occur within 4 business days)

Log in to My Account and navigate to the Billing and Payments section to request a refund or transfer of credit.

Important: We are currently upgrading our billing system. If your account number starts with a 62, requesting a refund is currently unavailable via My Account. 

Contact us instead.


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New Contributor
New Contributor

Re: Credit

How do you apply for a refund?

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Moderator
Moderator

Re: Credit

Hey @ScottWright

If your account is in credit you can request a refund with our Billing team. This can take up to 10 business days to be approved and processed.

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