Hey there varda105,
If your account is in credit, you have 3 options:
Log in to My Account and navigate to the Billing and Payments section to request a refund or transfer of credit.
Important: We are currently upgrading our billing system. If your account number starts with a 62, requesting a refund is currently unavailable via My Account.
Contact us instead.
If your account is in credit you can request a refund with our Billing team. This can take up to 10 business days to be approved and processed.
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