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djmetten
New Contributor
New Contributor

My NBN not working

My interent has gone out at about lunch time today. I am without internet or phone.
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Ray_YC
Online Community Manager
Online Community Manager

Re: My NBN not working

Is it connected now, djmetten? It's always helpful to let us know what suburb/postcode you're located in. Customers can also check this anytime by clicking the outages box here.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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WildHorse
New Contributor
New Contributor

Re: My NBN not working

Yesterday I spent 3 hours on phone to your technician support as NBN not working and they arranged for technicians to come tomorrow. Ref no is 22595799. NBN started working overnight so I got a message to say now the technician is not coming but I still want him to come to find out why this is happening all the time. My work phone number is *hidden* and account number is hidden so could you please get the technician to come tomorrow as previously arranged. Thank you

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Ray_YC
Online Community Manager
Online Community Manager

Re: My NBN not working

We have hidden your personal information on our online public forum, WildHorse. We take your privacy very seriously. If you have any questions about this, please feel free to refer to the Community Guidelines. Thank you!

Just a heads up as per the red advisory message on the right when you posted your question that we don't have access to or visibility of customer accounts here.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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