Accepted Solution

Moving to a non NBN area


I moved to Brisbane from Sydney 6 months ago. Since this was an NBN area, Optus charged me $300 for NBN setup (the apartment was already NBN ready with connection and equipment. Optus installed nothing just upgraded my modem). Now I am moving back to a Non NBN area. Do I get a refund? 


Re: Moving to a non NBN area


The $300 went to NBN (no refunds, the charge is for the address not person).


From the NBn website: 

  • nbn is required to deliver a one-time charge of $300 (incl. GST) to the phone and internet providers that place an order for an nbn™ access network service to a new development – providers may choose to pass the charge on to their end users.

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