Anyone else out there getting fobbed off by Optus with a Modem shortage? We have been without internet for 2 weeks now & still no new modem. We have made appointments for a technician on two separate dates & nobody has turned up on either of them. I bought a used Optus modem on gumtree & the dsl light flashes so there is obviously a problem at the node but Optus will not come out to fix it until they have a modem of which there is a so called shortage. How long will this go on ???? They said that we could get a free dongle at the Optus shop to tie us over , but after going down there ... guess what , out of stock as there is a shortage of those too!!!!!!
Our NBN modem fried itself nearly 2weeks ago & we are still without wifi & phone. Optus said there is a shortsighted modems. We have had two appointments for a technician to visit where I have taken time off work & nobody has showed up. What sort of business are they running. Disgusting service IMO