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2017-11-29 11:11 AM
I have recently moved house and had the NBN install booked for yesterday (booked it weeks ago). I was told the property had the NBN already and a tech would attend site to reactivate the line. I took the afternoon off work to wait.
I had a call early in the afternoon from an Optus employee to activate my line. Turns out the previous tennant took the NTD with them (cable area) so I couldn't proceed. Now I have had wait for another 8 days for a site appointment.
Very frustrated with this. I arranged the site appointment weeks ago so this wouldn't be a problem. Not sure why the appointment was changed to an over the phone activation.
Aside from that (I understand the Optus / NBN can't stop the tennant taking their device, though the NTD should probably be installed in a fixed cabinet or at minimum have a "DO NOT REMOVE FROM PROPERTY" sticker on it) all that I need is an NTD delivered, plugged in to an F-Type connection, and activated. 5-10 mins at most (had the same at my previous address). Surely there is an earlier appointment! I have spoken to the NBN and even they have told me an earlier appointment shouldn't be a problem, but I have to go through Optus to book it in. Posting this here hoping another channel may have better authority to change this appointment. I need the internet up and running for work, and my 4G connection is flakey at best in the new area (glen waverley, so thats another issue for Optus).
2019-01-25 08:50 AM
Hi, I have a similar issue and found your query searching thru the forums. Looks like your query was lodged in 2017 and you could have definitely found a way out by now. I had 2 "No turnup" appointments so far and the third escalation got me into the loop of Call NBN directly >> not our problem, call service provider directly. Can you please advise how did you resolve this?