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Major NBN outage | North East QLD | Ticket #20445214

Dan_C

 Hey guys, we've created this thread in response to the NBN outage in North East QLD.

 

Yesterday, we identified a Major Fibre break in Queensland, just South of Townsville. The outage has resulted in loss of service across several suburbs within the North East of Queensland. Our technicians are currently on site and are working to have services restored by the early afternoon. 

 

For those impacted, we suggest that you log your fault online via our Network Status page. You'll receive SMS updates as we work to restore services. I'll also update this thread as I receive more information.

 

We apologise for any inconvenience caused during this time.


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Re: Major NBN outage | North East QLD | Ticket #20445214

[ Edited ]
Dan_C

Due to Ex tropical cyclone Penny, there's excess flooding in the area. 

 

The Bruce Highway is currently flooded and closed to all traffic in multiple locations between Home Hill and Bowen. Unfortunately, this is hampering our technician’s ability to reach the fault location.

 

The Fibre break has been identified approximately 40.54KM South of Home Hill.

 

Another update is expected within the next 2-3 hours. 


We'll continue to keep you posted. 


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We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Major NBN outage | North East QLD | Ticket #20445214

Dan_C

We've began the necessary repairs.

Expected ETR by 6:00PM.


Will continue to update. 


__________________________________________________________________________


We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Major NBN outage | North East QLD | Ticket #20445214

dje007

well it would be nice to log service down but you own site is down with http error code 503
http://www.optus.com.au/about/network

Re: Major NBN outage | North East QLD | Ticket #20445214

dje007

Internal Server Error - Read

The server encountered an internal error or misconfiguration and was unable to complete your request.

Reference #3.1d9d3e17.1558560140.a2786c

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