Hey guys, we've created this thread in response to the NBN outage in North East QLD.
Yesterday, we identified a Major Fibre break in Queensland, just South of Townsville. The outage has resulted in loss of service across several suburbs within the North East of Queensland. Our technicians are currently on site and are working to have services restored by the early afternoon.
For those impacted, we suggest that you log your fault online via our Network Status page. You'll receive SMS updates as we work to restore services. I'll also update this thread as I receive more information.
We apologise for any inconvenience caused during this time.
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Due to Ex tropical cyclone Penny, there's excess flooding in the area.
The Bruce Highway is currently flooded and closed to all traffic in multiple locations between Home Hill and Bowen. Unfortunately, this is hampering our technician’s ability to reach the fault location.
The Fibre break has been identified approximately 40.54KM South of Home Hill.
Another update is expected within the next 2-3 hours.
We'll continue to keep you posted.
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We've began the necessary repairs.
Expected ETR by 6:00PM.
Will continue to update.
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