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COVID-19 impact to Optus Call Centres info here
Online Community Manager
Online Community Manager

Major NBN outage | North East QLD | Ticket #20445214

 Hey guys, we've created this thread in response to the NBN outage in North East QLD.

 

Yesterday, we identified a Major Fibre break in Queensland, just South of Townsville. The outage has resulted in loss of service across several suburbs within the North East of Queensland. Our technicians are currently on site and are working to have services restored by the early afternoon. 

 

For those impacted, we suggest that you log your fault online via our Network Status page. You'll receive SMS updates as we work to restore services. I'll also update this thread as I receive more information.

 

We apologise for any inconvenience caused during this time.

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Online Community Manager
Online Community Manager

Re: Major NBN outage | North East QLD | Ticket #20445214

Due to Ex tropical cyclone Penny, there's excess flooding in the area. 

 

The Bruce Highway is currently flooded and closed to all traffic in multiple locations between Home Hill and Bowen. Unfortunately, this is hampering our technician’s ability to reach the fault location.

 

The Fibre break has been identified approximately 40.54KM South of Home Hill.

 

Another update is expected within the next 2-3 hours. 


We'll continue to keep you posted. 

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Online Community Manager
Online Community Manager

Re: Major NBN outage | North East QLD | Ticket #20445214

We've began the necessary repairs.

Expected ETR by 6:00PM.


Will continue to update. 

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Occasional Contributor
Occasional Contributor

Re: Major NBN outage | North East QLD | Ticket #20445214

well it would be nice to log service down but you own site is down with http error code 503
http://www.optus.com.au/about/network

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Occasional Contributor
Occasional Contributor

Re: Major NBN outage | North East QLD | Ticket #20445214

Internal Server Error - Read

The server encountered an internal error or misconfiguration and was unable to complete your request.

Reference #3.1d9d3e17.1558560140.a2786c

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