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Occasional Contributor philip_pc
Occasional Contributor

Less than 2 Years, NBN Backup Battery Already Needs Replacing

I had my NBN Installed Feburary of 2015, and today when i get home i see the Red Light illumiated that says Battery Replacement.

Its been less than 2 years and it already needs replacement?

 

I did some searching and found that the provider will replace the first battery free of charge. But how can this be? So soon? Manual says if maintained properly (which i beleive i do) it should last you 5 years.

 

So my question is now how do i go about seeking a new replacement battery?

 

Regards,

Philip

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Contributor WhoIsAtlas
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Re: Less than 2 Years, NBN Backup Battery Already Needs Replacing

If I were you I'd just disconnect it. It doesn't affect the Optus services anyway as their VOIP is provided through the modem and not the UNI-V ports which the battery powers. I guess it'll only be an issue if you switch providers and they use the UNI-V ports.

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Occasional Contributor philip_pc
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Re: Less than 2 Years, NBN Backup Battery Already Needs Replacing

However if i am entitled to it and it isnt much of a fuss to get it changed, why not?
Just wanna know what the process is?
Or should i just call them to find out. I just remember when i had NBN set up it was a painstaking process (but i think it was cause it was just rolled out in our area so they were experiencing a high volume of orders).

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Moderator Marie
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Re: Less than 2 Years, NBN Backup Battery Already Needs Replacing

Hey philip_pc 🙂

 

Yikes! Really sorry to hear that. 

 

Can you confirm did the manual provided come from Optus or NBN Co?

 

Cheers.


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Occasional Contributor philip_pc
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Re: Less than 2 Years, NBN Backup Battery Already Needs Replacing

It is a Nbn Co booklet delivered inside an optus box.

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Moderator Vicky
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Re: Less than 2 Years, NBN Backup Battery Already Needs Replacing

Sorry about the late reply there philip_pc. Since this post have you had a chance to chat to someone who was ale to give you a hand with this? If not, I recommend getting in touch with our Technical Support teamies on 131344 so they can take a look into this for you. 


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Occasional Contributor philip_pc
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Re: Less than 2 Years, NBN Backup Battery Already Needs Replacing

I have spoken to NbN Co and their response was

----------------------------------------------------------

Hello Philip,

Thank you for your enquiry to nbn. The reference number for your enquiry is 511066-218642131.

The first battery is supplied when the power supply with battery backup is installed. Your Retail Service Provider (RSP) is responsible for agreeing with you on how the battery is going to be replaced, and who will pay for it. No further batteries are provided by nbn.

Compatible batteries can be purchased at most battery specialist retailers. The Fibre User Guide explains the steps involved to replace the battery. You can find information on where to purchase batteries and or dispose/recycle at http://www.nbnco.com.au/connect-home-or-business/already-connected/nbn-equipment/battery-back-up-ser...

If you require further information, please reply to this email or call us on 1800 OUR NBN (1800 687 626), quoting the above reference number and a consultant will be happy to assist you.

Kind Regards,

Marcus
nbn

---------------------------------------------------------------------

 

So it seem's that this so called first battery they supply is the one on installation, there is NO replacement battery (manual/brochure says replacement, so this is misleading).

 

However i then went on to asking about the warranty of the battery as i've read that the battery is covered by a 24 month warranty. Since i am well within this time period, lets see what they say

 

Regards,
Philip

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Moderator Vicky
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Re: Less than 2 Years, NBN Backup Battery Already Needs Replacing

Our engineers would generally raise a ticket with NBN to get this looked into and investigate this for you further. Feel free to let us know how you go. 


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Occasional Contributor philip_pc
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Re: Less than 2 Years, NBN Backup Battery Already Needs Replacing

Its just too strange that a battery would fail so early in its life.

It just leaves me wondering if mine was one in a batch of faulty batteries

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New Contributor 77DJT
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Re: Less than 2 Years, NBN Backup Battery Already Needs Replacing

You can pick a battery up at a electrical wholesaler for under $20.

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