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Late internet connection

Josho_JM

Hi, we had relocated our service and were told we could be switched to NBN whereas previously we had been connected via ADSL2+.

The internet has not been working in the new place and we have had the plan for roughly 3 weeks without use. 

All I am wondering is there anyway I am able to be compensated for the bill of the internet I cannot use.

I have been and still am in the process of getting the issue resolved.

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Re: Late internet connection

Yeldarb

I am certain there will be a credit of some sort once the dust has settled and your new connection is up and running as I can't imagine them charging you for a service that is not working. I guess the billing system rolls on with no pause button as such Smiley Happy

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