Hi zhusiyu000,
From what you have described so far it potentially sounds like an issue with the laptop?
Have you tried a different one?
Have you tried directly with the ethernet cable?
More info on our help and support page: WiFi Connectivity and Troubleshooting
_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button
Are you able to try a different laptop?
There is limited support we can provide here on our public forum with the info you've provided, from here the next step would be to contact the Optus Technical Support team to determine if it is a problem with the Optus connection.
_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button
