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Hi there @Shaik123. Thanks for posting on Yes Crowd.
We have a handy guide on Fixed Phone Line Troubleshooting for receiving/incoming calls that I'd recommend trying out to see if that resolves your issue.
If you’re still needing a hand, we recommend Messaging us via the My Optus app.
Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook page or Twitter page for further assistance.
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