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COVID-19 impact to Optus Call Centres info here
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New Contributor
New Contributor

Landline charging for unanswered calls

I have used the landline to call a mobile phone. No answer from the mobile but I am being charged 80 cents this has happened 3/3 calls. Why is this happening? Still no way to contact optus.

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Esteemed Contributor
Esteemed Contributor

Re: Landline charging for unanswered calls

Hmm did those calls go to message bank as I know they charge for that. The post below was a similar question that might be worth a read

https://yescrowd.optus.com.au/t5/Broadband-Telephony/Charged-for-call-even-though-other-person-never... 

 

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New Contributor
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Re: Landline charging for unanswered calls

Thank you for the reply. The calls did not go to message bank. It is a rip off by OPTUS. I don't use the landline but just used it to find mobile, will be careful in the future, If OPTUS lose the EPL I'm gone.

 

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