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New Contributor
New Contributor

Internet issue

Iam having problem with nbn Internet connectivity. Is anybody experiencing the same issue? 

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New Contributor
New Contributor

Re: Internet issue

same

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New Contributor
New Contributor

Re: Internet issue

Really fed up with optus service. Not sure whom you blame, optus or nbn

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New Contributor
New Contributor

Re: Internet issue

Both! NBN no where to complain. but we are paying Optus. Optus have to fix it, but i know they never want to fix! my problem about 2 weeks optus not going to FIX it! they booked Tech team for me never show up! waited all day for NOTHING!

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New Contributor
New Contributor

Re: Internet issue

It's come back just now. 

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Online Community Manager
Online Community Manager

Re: Internet issue

Hi guys, we really do apologise for the outage yesterday evening. We've received reports that the outage has been resolved as of 10:40PM. For those interested, the outage was due to the following server issue.

 

The issue has stemmed from a DHCP server issue. A DHCP server is responsible for automatically issuing users with a unique IP address. Due to the issue, customers were unable to re-connect/renew their DHCP leases. We noticed services coming back online at roughly 7.30 PM however due to the high number of DHCP requests, it's taken a bit longer than expected to have online modem sessions numbers back to normalised/expected levels.

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