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New Contributor DZ0126
New Contributor

Internet frequently drops out when I turn on smart TV

Hi, I've noticed lately that once I turn on my smart TV, the internet will frequently disconnect and reconnect (about every 10 mins), whether I connect via cable or wifi. 

The internet is fine if I don't turn on TV.

Does anyone know how to fix the problem?

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Crowd Champion SillyGogo
Crowd Champion

Re: Internet frequently drops out when I turn on smart TV

strange, might need to do more troubleshooting. Is the ip address on the tv DHCP or static? there might be an IP address conflict .

 

Maybe wipe the internet setting on the tv and run the network connection again on the tv. 


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Esteemed Contributor
Esteemed Contributor

Re: Internet frequently drops out when I turn on smart TV

Sounds like an IP conflict as @SillyGogo suggests (two devices with the same network address). Perhaps hardcode your TV address under network settings to something else? 

 

Peter Gillespie

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