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2018-10-18 11:28 AM
Bit of an issue here. The Sagemcom AC Wifi Modem, v1 or v2, started playing up yesterday afternoon and has since died. I have reset it multiple times, left it off overnight and tried a reset multiple times again today. I am currently using an older Sagemcom which was originally replaced by Optus due to it dropping out frequently and basically being unreliable. Any thoughts?
Solved! Solved: Go to Solution.
2018-10-19 07:28 AM
Thanks for reaching out to us about this.
Have you reported this to our 24/7 Tech team to investigate further for you?
They will complete further testing and can then arrange a new device if needed.
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2018-10-20 08:36 PM
Thanks @Marie for that. I must admit that I have been putting off that particular brand of hell. I understand why it has to be done but .... give me strength.
2018-10-20 09:29 PM
@MarieI apologise for my previous comment as the Live Chat support option was not any sort of hardship at all. The main reason that I was not looking forward to it is that I am the primary, and free, NBN tech support for the household that contains 2 "kidults" that expect 120% uptime for any network. The support person understood the issue and has organised a replacement for me - all in 20 minutes or so - even without that pretty picture I posted.