Is anybody else experience constant drop outs on the NBN network in Pakenham, Victoria?
For the past 2 weeks I have consistently 4-5 drops out on a daily basis. They recover within 5-10 minutes but it's affecting my ability to work from home.
I have tried:
So far it's cost me a lot of GB on my mobile plan as I need to tether while working from home.
Anybody else? Any assistance?
We'll need a little more information to troubleshoot with you further.
It's happened twice again this morning, I'm attaching the modem logs with the IP address masked by 255.255.255.255.
The last two disconnects were at 6:59am and 6:52am Monday 10/12/2018.
When I *was* using the 3864 both indicators would go out. As stated on numerous occasions in this thread I switched to a Netgear DM200 modem as I wanted to do my routing through a ubiquiti usg. Thanks for the clarification question.
In a more general broadcast the silence from any Optus representative is currently deafening.
@heads5150 The DSL indicator indicates whether or not you are connected to your node (NBN). The Internet indicator indicates whethere or not you are connected to Optus (have an IP address). If the issue occurs with both 3864 and Netgear, the modems are not the problem. It will be the connection between them and the node (NBN).
If I am correct, Optus should be getting NBNCo to check your connection. I'm unsure where the NBN's responsibility ends: so, it may be in your interest to get your house wiring (wall outlet to Telstra connection box) checked.