Hi @Brandju79, I do apologise that you've had some difficulty getting online!
Your new modem will probably need to be provisioned on your service, unfortunately it's not as easy as just plugging a new device into the line.
Since posting here, have you had any luck with your service?
If not, please reach out to us via Messenger so we can take a closer look into this for you.
Just a a heads up, our Messenger team are experiencing some delays so you can leave your details and full name with them. This'll ensure we're investigating as fast as possible.