I have been wanting to cancel the service for the past two months. I have written 100s of complaints and called the customer care number (which takes 100 hours to pick up the phone call), it's very, very bad service from Optus.
Even for canceling a service I have to lodge so many complaints and calls. I haven't got a single reply from them until now. The only prompt reply is from the Collections department, which again connects you to the customer care number which takes 100s of hours!!!!
What a terrible service!!
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It definitely shouldn't take all that effort, have you tried contacting us via Live Chat? I've just tested it out and connected to an agent right away. You haven't provided the specifics but if it happens to be a mobile service and you want to keep the number and use it with another provider you just need to arrange it with them.