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New Contributor
New Contributor

I could no be verified according the account number you provide

Hi Dear,

 

I recieved the letter that we will change to NBN, the letter ask me to log on to optus.com.au/mycable with my account number: *hidden*. But the website said I could not be verified, what should I do now?

 

Best regards,

Brie

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RetiredModerator
RetiredModerator

Re: I could no be verified according the account number you provide

Hey @Brie2218, certainly shouldn't be that difficult, apologies for the runaround there. I'd recommend touching base with our Sales team on Live Chat to see what we can do for you. 


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