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Mo64
New Contributor
New Contributor

How to switch between MOBILE My Account and INTERNET (NBN) My Account??

Hi All, 

Any idea how I can view my Optus My Account for my NBN, rather than just my Mobile My Account?  I have logged on through 'Internet Connection' link, but there is no way that I can stop 'paper bills' and select 'online bills' as I'd like to do.  Any ideas?  Or is it clear as mud and I'm missing something?!  😞 

 

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10000000000GB
Trusted Contributor
Trusted Contributor

Re: How to switch between MOBILE My Account and INTERNET (NBN) My Account??

They are supposed to be the same My Account. You have to get chat to merge them. Then they might tell you that one of them has to be on the new system, which is incompatible with the old one, so they can't do it. This is their go-to excuse for the last 6 months.

 

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petergdownload
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Re: How to switch between MOBILE My Account and INTERNET (NBN) My Account??

In the new interface the option should be front and centre.

 

You may need to get a CS person to do the initial link of the accounts for you though.

 

Regards

 

Peter Gillespielogin.jpg

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