@EmilyWatson, once they've organised the password reset, head to your My Account to change the password to something that's easy to remember.
Changing your Temporary webmail password
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Log into OptusNet Webmail using your temporary password
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In a new tab, log back into My Account and go to My Optus Email Accounts
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Click Change Password against the email account you need to set a permanent password for
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Enter your temporary password in the Current Password field
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Enter you preferred password into the New password field and re-enter.
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Click Change Password. You can now log into your OptusNet Webmail account with your preferred password
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No problem, I hope it helps 🙂
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Hi there, @Ktreeves1
If you’ve forgotten your password, you will need to contact us and ask us to send out a new temporary password via SMS or email. Change your password by following the steps below:
1) Login to webmail using your existing username and password. If you’ve received a temporary password, you’ll need to use this one
2) Select the, ‘Settings’ tab from the top menu
3) Select, ‘Change Password’
4) Enter your current password, you’ll need to enter your new password twice
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