Best to ask support to reset your password if the other method has failed and you can do that via the live chat below if you wish.
@EmilyWatson, once they've organised the password reset, head to your My Account to change the password to something that's easy to remember.
Changing your Temporary webmail password
Log into OptusNet Webmail using your temporary password
In a new tab, log back into My Account and go to My Optus Email Accounts
Click Change Password against the email account you need to set a permanent password for
Enter your temporary password in the Current Password field
Enter you preferred password into the New password field and re-enter.
Click Change Password. You can now log into your OptusNet Webmail account with your preferred password
No problem, I hope it helps 🙂
Hi there, @Ktreeves1
If you’ve forgotten your password, you will need to contact us and ask us to send out a new temporary password via SMS or email. Change your password by following the steps below:
For more info, see, How do I change my Optus email password?
Should be this one: https://webmail.optusnet.com.au/