cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
New Contributor EmilyWatson
New Contributor

How to recover Optus webmail password?

I Forget my Optus email account how could I recover it? I send the code the to my contact number but it's not working. What would I do? I used many support service website but none of them works it. 

0 Kudos
Reply
6 Replies
Esteemed Contributor
Esteemed Contributor

Re: How to recover Optus webmail password?

Best to ask support to reset your password if the other method has failed and you can do that via the live chat below if you wish.

 

https://www.optus.com.au/shop/notices/service-chat

0 Kudos
Reply
Online Community Manager
Online Community Manager

Re: How to recover Optus webmail password?

@EmilyWatson, once they've organised the password reset, head to your My Account to change the password to something that's easy to remember.

 

Changing your Temporary webmail password

  1. Log into OptusNet Webmail using your temporary password

  2. In a new tab, log back into My Account and go to My Optus Email Accounts

  3. Click Change Password against the email account you need to set a permanent password for

  4. Enter your temporary password in the Current Password field

  5. Enter you preferred password into the New password field and re-enter.

  6. Click Change Password. You can now log into your OptusNet Webmail account with your preferred password

 

 

-----------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
New Contributor EmilyWatson
New Contributor

Re: How to recover Optus webmail password?

Thanks for the information. 

0 Kudos
Reply
Online Community Manager
Online Community Manager

Re: How to recover Optus webmail password?

No problem, I hope it helps 🙂 

-----------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
New Contributor Ktreeves1
New Contributor

Re: How to recover Optus webmail password?

Hi! need to recover my email
0 Kudos
Reply
Online Community Manager
Online Community Manager

Re: How to recover Optus webmail password?

Hi there, @Ktreeves1


If you’ve forgotten your password, you will need to contact us and ask us to send out a new temporary password via SMS or email. Change your password by following the steps below:

  

1) Login to webmail using your existing username and password. If you’ve received a temporary password, you’ll need to use this one 

2) Select the, ‘Settings’ tab from the top menu 

3) Select, ‘Change Password’ 

4) Enter your current password, you’ll need to enter your new password twice


 






-----------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply